Internet Order SNAFU Made Right By Natchez

[Iron_Marshal]

I ordered a Lee Loader from Natchez Shooters Supplies, located in Chattanooga, TN. When it arrived today, I opened the package with child like glee and felt like a kid on Christmas Day. I was immediately disappointed when I opened the case and found that the powder measure was conspicuously absent.

I called Natchez and told them the powder measure was missing.

Their first response was for me to pack it up and send it back to them and they would replace it and reimburse me for the postage.

I allowed this was not satisfactory, but told them I did want the entire set of Lee powder measures. So, the customer service rep, I think his name was Mike or Mark, put me on hold. When he came back he had good news.

Natchez is sending me the set of powder measures, for $7.95, with no shipping or handling fee.

So, I get the set I wanted and they are saved reimbursing me for shipping and they do not have to then ship it back to me. I was disappointed that the powder measure was absent, but Natchez did a stand up job in making things right.

I have no affiliation with the company, but I wanted to let you know about my satisfying experience with them. Their customer service more than made up for the initial problem and I will be ordering more items from them in the future.

[Stan in SC]

I have done a lot of business with Natchez.They are good people.

Stan in SC

[Ysabel Kid]

I have done a lot of business with Natchez.They are good people.

Stan in SC

+1 - They are one of the ones I frequent as well because of good prices and good service.

[stretch]

It's great to read about good service. Too many times we just
hear the bad stories.

I'm another fan of Natchez. When primers were REALLY tight,
they took my order just like anybody else's, unlike some other
vendors who shall remain nameless. Fair prices and decent service,
and they're polite on the phone to boot.


-Stretch

[Iron_Marshal]

I'm glad to hear others have had ggod service with this company. I was very happy with how they have resolved this.

[Rusty]

Yep, they're on my go to list as well. The folks are always nice there.

[SteveR]

I have had nothing but good experiences with Natchez, good prices and excellent customer service.

Graf and Sons are very good also.

Steve

[mod71alaska]

I have done a lot of business with Natchez.They are good people.

Stan in SC

+1 - They are one of the ones I frequent as well because of good prices and good service.

I couldn't agree more!

[76/444]

Yup!

Had only one bad experience with a cheap scope. Took three tries, but they made it right. Problem was a manufacturer fault, not theirs.