NEVER AGAIN.
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
I started getting e-mails from them about service done and purchases made in the state of Maine. I've never been to Maine. I have no relatives in Maine. Other than OldNo7, I don't know anyone in Maine. Knowing how loose they are at the register when ringing up customers, I figured they asked someone if they were a member, they had a similar name, and tied it together. That's what I hoped anyway, versus it being someone trying to steal my identity.
I wrote and called Best Buy and Geek Squad to let them know this wasn't me. Even cancelled my Best Buy credit card and had it reissued. Still kept receiving the e-mails for activity that wasn't mine. I let my Geek Squad membership expire to try to resolve it. No such luck. So last month I'd had enough, and called to cancel both my credit card and Reward Zone membership, and asked them to pull my e-mail addresses.
Well, this week while traveling I got a ton of e-mails from them again for service and purchases in Maine.
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
So today I called them, now armed with account numbers and a name from the e-mails. I ended up talking to five different people, being transferred four different times, then finally hung up on!
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
So I wrote them this e-mail:
THIS IS NOT ME!!!
Disassociate IMMEDIATELY this e-mail address from the accounts listed below. They are for an "Andre Winters" somewhere in Maine (a state I have never been to and a person with no relationship to me). I live in South Carolina. If you do not disassociate my e-mail address from these accounts and I continue to get e-mails from Best Buy and/or Geek Squad I will pursue legal action against both.
I WASTED 40 minutes on the phone with 5 different people before being hung up on today. I will NEVER buy another thing from Best Buy again, and will tell everyone I can to do the same. I had previously purchased almost all of my consumer electronics from Best Buy. I've spent thousands of dollars with you. BUT NEVER AGAIN! Your incompetence is astounding. If it takes five people to simply separate my e-mail from someone else's account, being transferred four times, then hung up on after 40 minutes without the simple issue being resolved, you DO NOT DESERVE MY HARD-EARNED DOLLARS.
I hope you go out of business soon and clear the way for a competent company.
Well, you all are part of the "I'm telling everyone I know" (I do not make idle threats). These clowns are beyond incompetent. It would help if they actually hired people who spoke ENGLISH. I had to spell my name 5 times to one person, and it is not that difficult. I will NEVER buy ANYTHING from them again.
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)