What's wrong with this picture? - Updated 12/17/09

cnjarvis · Post by **cnjarvis** » Wed Nov 04, 2009 10:33 pm

New CVA Kodiak Pro - Just picked it up today from UPS.

I noticed it after I installed the scope bases so I put the rifle in a Tipton Gun Vise and leveled the rifle via the rear scope base. I then checked the front scope base and the rear sight ramp. Neither are in plane with the rear sight base. I put the cleaning rod sections and the scope leveler on for the photos to illustrate what I found.

I'll be calling CVA in the morning to see what they tell me and I'll report back here.

Post by **Ysabel Kid** » Wed Nov 04, 2009 10:37 pm

One of the dueling pistols I got from Traditions a couple years back was way off kilter on the rear sight. You wonder about quality control when something like that makes it out to the public!

Rimfire McNutjob · Post by **Rimfire McNutjob** » Wed Nov 04, 2009 11:09 pm

On the upside, maybe it will shoot around trees.

piller · Post by **piller** » Thu Nov 05, 2009 12:04 am

Might be good for trick shots.

mescalero1 · Post by **mescalero1** » Thu Nov 05, 2009 12:15 am

Bad Ju-Ju there for sure!

Leverluver · Post by **Leverluver** » Thu Nov 05, 2009 12:37 am

Regretably common occurence on Winchester bolt guns before they went out of business. It can happen to any Remington. One local gun shop had to send quite a few back to distributor.

Pete44ru · Post by **Pete44ru** » Thu Nov 05, 2009 7:54 am

That looks like one of the rare CVA Model GG Gangsta Guns - made to be held sideways, but never fired, just used for threatening.

.

Post by **Hobie** » Thu Nov 05, 2009 7:58 am

Now that's irritating.

cnjarvis · Post by **cnjarvis** » Thu Nov 05, 2009 9:55 am

I called them first thing this morning and described the situation to one of their customer service people. The first question he asked was: "How does it shoot?".

I asked if I could forward some photos of the issue and was given an email address. Photos have been sent.

I'll post again when I get a response.

Post by **Hobie** » Thu Nov 05, 2009 10:09 am

One can't properly mount a scope on that gun. Additional holes would be unacceptable in a new purchase. Ask for replacement or refund.

76/444 · Post by **76/444** » Thu Nov 05, 2009 10:35 am

Hmmmmmmm,...pic leaves me speechless!

cnjarvis · Post by **cnjarvis** » Thu Nov 05, 2009 12:26 pm

I got a response from CVA within one hour of sending the photos. The response and their responsiveness are very encouraging.

From the email:
Chris,
I will need your name, address and phone number so that I can send you a prepaid UPS label to send the gun in to us.

No reaction to the photos other than the above.

Will keep you posted.

adirondakjack · Post by **adirondakjack** » Thu Nov 05, 2009 12:40 pm

cnjarvis wrote:I got a response from CVA within one hour of sending the photos. The response and their responsiveness are very encouraging.

From the email:
Chris,
I will need your name, address and phone number so that I can send you a prepaid UPS label to send the gun in to us.

No reaction to the photos other than the above.

Will keep you posted.

They'll make it right. No reaction is to be expected. They don't wanna talk bad, so they just called it in, and will likely replace the barrel or whole gun.

Nath · Post by **Nath** » Thu Nov 05, 2009 3:39 pm

It is good that they are doing something positive for you, thats good.

I have had to shim mounts many times

Nath.

cnjarvis · Post by **cnjarvis** » Thu Nov 05, 2009 3:47 pm

Based on their response so far, I think they'll take care of me.(replacement) I don't think those could be shimmed. I'd have to relocate and/or re-drill the holes to make it right.

Nate Kiowa Jones · Post by **Nate Kiowa Jones** » Thu Nov 05, 2009 3:57 pm

cnjarvis wrote:Based on their response so far, I think they'll take care of me.(replacement) I don't think those could be shimmed. I'd have to relocate and/or re-drill the holes to make it right.

Nah, you just need a bigger hammmmmmer.

Nath · Post by **Nath** » Thu Nov 05, 2009 4:22 pm

cnjarvis wrote:Based on their response so far, I think they'll take care of me.(replacement) I don't think those could be shimmed. I'd have to relocate and/or re-drill the holes to make it right.

Sorry friend, I was not suggesting you try on this example

It was just a comment.

N

cnjarvis · Post by **cnjarvis** » Thu Nov 05, 2009 5:57 pm

Nate Kiowa Jones wrote:Nah, you just need a bigger hammmmmmer.

Ya know Steve, I WAS thinking about one of your 92's in 357 with the safety shaved but now I don't know...

Nath, you've nothing to apologise for friend.

cnjarvis · Post by **cnjarvis** » Thu Dec 17, 2009 11:27 pm

Well, I finally got the rifle back...

CVA installed a single piece scope base, boxed it up and shipped it. Nothing was done about the alignment of the holes or the rear sight base so it's still not right. I'm not sure what I'm going to do at the moment.

adirondakjack · Post by **adirondakjack** » Thu Dec 17, 2009 11:35 pm

Are ya saying the scope base is still not level? If not, that sucks. I'd contact em again and make some less pleasent noises. Worse comes to worse, trade it off and NEVER deal with em again and bad mouth em for the rest of your life. Ya might tell em that's plan B.

vancelw · Post by **vancelw** » Fri Dec 18, 2009 12:29 am

adirondakjack wrote:Are ya saying the scope base is still not level? If not, that sucks. I'd contact em again and make some less pleasent noises. Worse comes to worse, trade it off and NEVER deal with em again and bad mouth em for the rest of your life. Ya might tell em that's plan B.

Amen to that.

I bought a SIG P220ST one time based on reputation. Loved the gun until it started malfunctioning. Short explanation is the internal parts would jump out of their proper place and render the gun unfireable. I sent it off to SIG in the malfunctioned state with a long letter explaining how it had malfunctioned (I could disassemble and reassemble the pistol and make it work) four separate times and the actions I had taken to try to diagnose and correct the problem. Gun came back to me 3 days later with a certificate of excellence from the custom shop. It malfunctioned again on the 1st shot. Sent it back to SIG and was without gun 6 weeks. The refused to make it right. I had them return the gun. Advertised it for sale and turned away every LEO that inquired. After their initial shock I explained why I wouldn't sell it to them. It still makes the rounds at the local gun shows. SIG was crazy not to fix the gun or at least keep it off the market. All I wanted was my gun repaired and they treated me like I was trying to put something over on them.

I buy a lot of guns, but never will buy a SIG again.

cnjarvis · Post by **cnjarvis** » Fri Dec 18, 2009 11:45 am

I've been talking to their head CS guy from day one. I can't say anything bad about the guy. He's always been polite and responsive. Unfortunately, the rifle still isn't "right". I called them this morning and asked to talk to someone above his head and the subordinate CS rep I spoke to would not forward my call above the head CS. Apparently, the head CS guy is the only one who can send me further up the chain. This may be SOP for them but it "smells" a bit. I sent the head CS another email and we'll see what they do from here. As always, I'll keep you posted.

Blaine · Post by **Blaine** » Fri Dec 18, 2009 11:55 am

If a couple dozen of us sent something like this......

Dear CVA,

My friend Mr Jarvis recently bought a rifle from your company. I was disappointed in the horrible quality control he has experienced. I was going to purchase a similar rifle for myself, but not until my friend receives a new rifle, or a refund. I really don't see how you could expect new or repeat business otherwise.

Tubby

I'm in, if you want to go that way.

Modoc ED · Post by **Modoc ED** » Fri Dec 18, 2009 12:19 pm

BlaineG wrote:If a couple dozen of us sent something like this......

Dear CVA,

My friend Mr Jarvis recently bought a rifle from your company. I was disappointed in the horrible quality control he has experienced. I was going to purchase a similar rifle for myself, but not until my friend receives a new rifle, or a refund. I really don't see how you could expect new or repeat business otherwise.

Tubby

I'm in, if you want to go that way.

That would only be a couple dozen guys lying and only worsening the problem. Put the guys name in a letter like that and the company will stop cooperating altogether. It's best if he can handle it on his own. May take longer but he'll probably get a better resolution to this problem. The company can probably spot a sham letter in a heartbeat.

Blaine · Post by **Blaine** » Fri Dec 18, 2009 3:48 pm

Modoc ED wrote:
BlaineG wrote:If a couple dozen of us sent something like this......

Dear CVA,

My friend Mr Jarvis recently bought a rifle from your company. I was disappointed in the horrible quality control he has experienced. I was going to purchase a similar rifle for myself, but not until my friend receives a new rifle, or a refund. I really don't see how you could expect new or repeat business otherwise.

Tubby

I'm in, if you want to go that way.
That would only be a couple dozen guys lying and only worsening the problem. Put the guys name in a letter like that and the company will stop cooperating altogether. It's best if he can handle it on his own. May take longer but he'll probably get a better resolution to this problem. The company can probably spot a sham letter in a heartbeat.

You are dead wrong if you think companies don't react to negative publicity

It is not a lie to say that I would be very hesitant to purchase from that company if this issue is not resolved.

Modoc ED · Post by **Modoc ED** » Fri Dec 18, 2009 4:02 pm

BlaineG wrote:You are dead wrong if you think companies don't react to negative publicity It is not a lie to say that I would be very hesitant to purchase from that company if this issue is not resolved.

Nope, not dead wrong. If all of a sudden a company starts gettomg letters out-of-the-blue from people that all reference some guys problem, the company will in all likelyhood dismiss them for what they are -- empty threats.

jhrosier · Post by **jhrosier** » Fri Dec 18, 2009 4:09 pm

It is hard to see why the QC wizards at CVA couldn't just hang a "SCRAP" tag on the gun and send you another (after checking it for problems).
It would have cost very little and generated praise for their excellent customer service.
Instead, they send back a defective product and reap much negative publicity.

Perhaps all of their guns are as bad as this one and they couldn't find a decent one to return.

Jack

Post by **Hobie** » Fri Dec 18, 2009 4:15 pm

Modoc ED wrote:
BlaineG wrote:You are dead wrong if you think companies don't react to negative publicity It is not a lie to say that I would be very hesitant to purchase from that company if this issue is not resolved.
Nope, not dead wrong. If all of a sudden a company starts gettomg letters out-of-the-blue from people that all reference some guys problem, the company will in all likelyhood dismiss them for what they are -- empty threats.

Well, it would be an empty threat from me because I've already decided to never, ever buy a CVA product so long as I live.

Rusty · Post by **Rusty** » Fri Dec 18, 2009 4:28 pm

Jarvis, I hate to rain on your parade but I myself had a very bad experience with CVA that they never would resolve. Years ago I bought a combo kit from them that had a .45 cal barrel and a .32 or .36 I can't remember which now. But on the small caliber barrel there was a problem where the drum met the barrel. There was a section of the threads missing from the barrel right at the top surface of the barrel so the drum wouldn't seal properly. When examined closely you could even see where a chip had broken off. When the rifle was fired there was hot gas leaking between the drum and the barrel. I sent it back to CVA twice. Both times they didn't do anything other than screw the drum back down onto the barrel and called it good. In my eyes I was offering them a chance to take a dangerous gun off the market and save themselves a multimillion dollar law suit in the event that I lost the use of an eye. They didn't seem to see it the same way. That left a bad taste in my mouth for anything from CVA and haven't wanted anything to do with them since. Maybe if you pointed them towards this thread it would give them a chance to redeem themselves at least in some people's eyes.

44magHunter · Post by **44magHunter** » Fri Dec 18, 2009 4:56 pm

cnjarvis wrote:New CVA Kodiak Pro - Just picked it up today from UPS. I'll be calling CVA in the morning to see what they tell me and I'll report back here.

It sure looks like the whole gun was put together crooked.

stew71 · Post by **stew71** » Fri Dec 18, 2009 5:10 pm

It's a CVA product. That's the problem. I wouldn't touch their products with a 10 ft pole.

Hope they make things right for you soon, Jarvis. Keep the pressure on 'em.

Nath · Post by **Nath** » Fri Dec 18, 2009 5:14 pm

That sucks, I know what how I would sound!

N.

Blaine · Post by **Blaine** » Fri Dec 18, 2009 5:51 pm

Modoc ED wrote:
BlaineG wrote:You are dead wrong if you think companies don't react to negative publicity It is not a lie to say that I would be very hesitant to purchase from that company if this issue is not resolved.
Nope, not dead wrong. If all of a sudden a company starts gettomg letters out-of-the-blue from people that all reference some guys problem, the company will in all likelyhood dismiss them for what they are -- empty threats.

You must own part of the company

win7094M1 · Post by **win7094M1** » Fri Dec 18, 2009 8:05 pm

Holy c$%p! Someone at CVA should make that QC inspector pee in a cup! I hope this is not a common occurrence for CVA. I would be royally frosted if this happened to me.

rusty gunns · Post by **rusty gunns** » Sat Dec 26, 2009 3:13 pm

You obviously have a "Reticle Problem".

(ouch)

Bullard4075 · Post by **Bullard4075** » Sat Dec 26, 2009 5:18 pm

The first picture is a little grainy and out of focus.
The second picture is better.

Now if you had asked what's wrong IN this picture ...........................

Just havin fun with ya.

cnjarvis · Post by **cnjarvis** » Tue Jan 05, 2010 5:38 pm

Gents, I just got off the phone with CVA. THEY called ME to apologize for the mistake and to let me know that they will be sending me a new rifle to replace the one I have along with a call tag to send the old one back.

Not only that but because the rifle I purchased has been discontinued,

they're sending me the next model above it, the Accura. They've also promised to have one of their gunsmiths go over it to make sure everything is perfect before they send it out the door.

I'll post up again when it gets here.

iceman · Post by **iceman** » Tue Jan 05, 2010 5:44 pm

Glad to hear they took care of the problem. Something about the squeaky wheel come to mind.

allhands · Post by **allhands** » Wed Jan 06, 2010 9:15 am

Sorry I was so late in posting a reply, but my hunting buddy HAD a CVA for a very short period of time. The first time out hunting with it, he jumped a nice deer. The deer stopped broadside at 45 yards and when my bud brought the gun up ti his shoulder, there was no rear sight!!! It had fallen off at some point during the morning......Anyway, he now shoots a Thompson Center like the rest of us....

PS if any company wanted a model for customer service, it would be T/C they are excellent......

Charles · Post by **Charles** » Wed Jan 06, 2010 12:19 pm

Ye've a mite of port list their matie!

Nath · Post by **Nath** » Wed Jan 06, 2010 12:27 pm

cnjarvis wrote:Gents, I just got off the phone with CVA. THEY called ME to apologize for the mistake and to let me know that they will be sending me a new rifle to replace the one I have along with a call tag to send the old one back.

Not only that but because the rifle I purchased has been discontinued, they're sending me the next model above it, the Accura. They've also promised to have one of their gunsmiths go over it to make sure everything is perfect before they send it out the door.

I'll post up again when it gets here.

That is good news and good for you sticking to your guns, oops pun not intended!

I was going to suggest a link to this thread in an e mail to them!

Now I can look forward to a smokey range report

Nath.

86er · Post by **86er** » Wed Jan 06, 2010 2:51 pm

CVA has been revised into a "new" company over the last 2 years. Their products are very good and their staff is listening to consumers and people in the industry alike. They make mistakes too, but they are usually pretty good about fixing them. I have had good luck with two of their rifles. I've also field tested some. My dealing with customer service and media relations has been above average for the industry. I made a few calls to my contact at CVA on behalf of cnjarvis because I gave somewhat of an endorsement for the company to him. They assured me they would make it right and eventually they did. I think the new rifle will be more than satisfactory.

Nath · Post by **Nath** » Wed Jan 06, 2010 3:31 pm

Good man Joe, a gent

Nath.

cnjarvis · Post by **cnjarvis** » Wed Jan 06, 2010 10:54 pm

Nath wrote:Good man Joe, a gent

Nath.

Ain't he though?

cnjarvis · Post by **cnjarvis** » Tue Jan 12, 2010 11:18 am

The new Accura came in last night and the Kodiak Pro is on its way back to CVA.

All looks well with the Accura. Scope base and sights line up correctly and I'm looking forward to getting out and shooting this one.

The Accura has a much better trigger too. They say it’s set at 2.5# and I believe it. It has a little creep but it’s light.

iceman · Post by **iceman** » Tue Jan 12, 2010 11:22 am

Glad to hear all is well. Got any pics?

cnjarvis · Post by **cnjarvis** » Tue Jan 12, 2010 11:43 am

accuratree.gif

deerwhacker444 · Post by **deerwhacker444** » Tue Jan 12, 2010 12:21 pm

Dang,..that's sharp. I wonder if flutes would do anything for my Hawken...?