92&94 wrote:I don't understand - the part you really needed was out of stock, so why place the order?...
It was an internet order. The item was shown as "in stock" and the order was confirmed the next day by email. I had been watching the item for several weeks, waiting for it to be shown as "in stock."
On the third day (this morning), I got another email informing me that the item was out of stock.
I called this morning to cancel the order entirely and was told that the order could not be cancelled.
If I had been told that the order was shipped, I would have accepted that as bad luck. However, I was told that the order had been "sent to the warehouse." That would seem to suggest that a quick call to the warehouse might have been in time to stop the order.
I don't expect anything for free but I do insist that folks at least pretend to care.
In my three score and seven years, I can still count the firms that I will no longer patronize, including Brownells, on the fingers of one hand.
On the other hand, no pun intended, are companies that go to great lengths to service even the smallest accounts.
Burris has twice sent small parts and lens caps at no charge when I called trying to buy these items. The last time they even sent a very nice key chain with a Burris logo. They make very good red dot sights for very reasonable prices. I have four Burris red dot sights and three rifle scopes and will look at Burris first.
When my 30 year old Dillon Square Deal press ate a primer anvil and seized up solid, they sent about a hundred dollars worth of parts so that I could restore the press to new condition. This was
after I told them that the press no longer met my needs and I was going to sell it! I still recommend Dillon presses for those folks who need a progressive press, even though I am no longer in that group.
I started buying from Midsouth Shooters Supply after Midway inexplicably divided a small order into three parts and shipped it all the same day, charging me triple shipping charges.
Midsouth has been supplying my reloading needs with nary an issue for more than ten years. Midway could have had my business if they simply admitted their error and pretended like they cared.
I am not foolish enough to think that my business will make or break any business. I get requests from new shooters all of the time and I never fail to recommend good places to buy or warn of others that might be best avoided.
Jack