![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
![Laughing :lol:](./images/smilies/icon_lol.gif)
DocAJ, you are excluded from above.
![Smile :)](./images/smilies/icon_smile.gif)
Another thing that irritates me more and more, are the people who work in medical offices, you know the ones who do scheduling, I call to make an appointment for an MRI, I have the script/image order. Anyway I try to explain what I need MRI-ed, give her the spelling of the what the Dr wants imaged, and the diagnosis code, then she tells me I am wrong. OK, then she tells me I need prior approval from my insurance, well I don't need prior approval, anyway, I said at this point I will pay cash, she then directs me to the hospital payment people. I leave a message there, of course no answer, still haven't called me back, (thats been 5 hours now). Unbelievable if someone offed me cash to do work, I would be on the phone in 10 seconds.
Ok, I call my insurance, who agree with me, no prior approval needed, the insurance rep, calls the MRI woman back, conferences me in the call, the MRI woman is arguing with the insurance rep
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
Now MRI woman, is telling me that I am wrong with what needs to be looked at, so now I have to wait another day for my Dr office, who is closed today to send the MRI woman the script and explain what is needed to be imaged. I looked on the internet to see what it meant on the script, and yes it was exactly what I was trying to explain to MRI woman. So I call her back and tell her what I found, well MRI woman says I am not smart enough and the internet is wrong.
Now all she does is schedule, I need to know what the schedule is and what is available, because i need a ride to and from the MRI, well she can't help me without talking to my Dr. I don't know but for someone who schedules she thinks she runs the place.
Anyway, jumped to her supervisor, now he will take care of this and talk to my DR tomorrow to just verify for the radiologist that they are MRI-ing the right spot.
So unbelievable that something a simple as scheduling has to be a nightmare. I do understand that they have to know what is being imaged, and allow time for it, but 45 mins to 1 hr is plenty.
Rant off,
Steve