Praise for Plano

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86er
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Praise for Plano

Post by 86er »

I had a Plano Molding Company aluminum gun case for 3 years. It cost about $100 new. After many, many airline journeys one of the four latches broke off. I e-mailed Plano on Friday morning asking how to purchase one latch (which screws right off and is easily replaced). I did not receive any reply or correspondence.

Today a brand new CASE came via UPS - NO CHARGE!

The old case is perfectly servicable if I buy some kind of latch at the hardware store and screw it on.

Excellent customer service and outstanding support - especially considering this was not a high dollar item to begin with. Check out the cases they offer at: www.planomolding.com
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KirkD
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Post by KirkD »

That is outstanding! I'll be checking them out for any cases I need for sure.
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TedH
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Post by TedH »

WOW! I know what brand my next rifle case will be.
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marlinman93
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Post by marlinman93 »

That's a wonderful testimony in today's world! Service like that deserves to be shared!
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JReed
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Post by JReed »

That is awesome. I have been looking for a new case I will give them a look.
Jeremy
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86er
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Post by 86er »

FWIW - I bought a new latch today at Ace Hardward for $2.99 (2-pack)and fixed the old case as good as new. I figured there was no sense in having identical cases, so I made partitions for the old case interior to make it a true two gun breakdown case specifically for shotguns.

I still can't believe Plano was so responsive and accomodating by sending me a new case - but I appreciated the service so much I will be buying their brand tackle box and gun cleaning accessories box this week.
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