I ordered had been opened. Dye was dried out, and one of
the packages inside had broken and spilled some silicon
oxide powder everywhere. It also looked like a few swabs
and suchlike were missing.
I called 'em up, was NOT put on hold, talked to a delightful
young lady named Chelsea who "made it all better." A new
kit is on it's way - no charge to you sir.
Would that all customer service experiences were like this!
Terrific service in my book.
-Tom
!