Once again Good Customer Service

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Griff
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Once again Good Customer Service

Post by Griff »

I loaded up a 100 rounds of .45 Colt for a competitor (full house BP loads, split between 200 grainers for pistol and 225 grain pills for rifle), in a CAS match this weekend. 10 rounds to go and... crunch... there went the decapper!

I'd picked up a new set of RCBS dies late last year and was able to fulfil my commitment. So, this am I called Dillon and described what happened. The customer service rep asked me name, addr. and zip... then said I'll have a couple out in the mail tomorrow.

Just gotta love service like that! :D
Griff,
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AND... I'm over it!!
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Old Ironsights
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Re: Once again Good Customer Service

Post by Old Ironsights »

Ditto Cold Steel.

I have an old "Bird & Trout" scalpel that I really like, but when I bought it years ago it came with a crappy (if functional) leather sheath. The new B&T comes with a kydex neck clip. I emailed and asked how to order a replacement and the email reply said: "We're sending you one to the adderss in your email...no charge"

Nice! 8)
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mescalero1
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Re: Once again Good Customer Service

Post by mescalero1 »

I own 5 Cold Steel knives, never had to use customer service ; but it's good to know they are there.
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